You are here:

• Home/
• Public Sector FM Network/
• Past Workshops/
• Government/
• Programme 2009-2010/
• Staff and Customers

Staff and Customers

Tuesday 13 October 2009: Novotel, Sheffield

Agenda

Energy Certificates -" Green Champions" - are they successful?
Julie Holmes, Principal Energy Officer, Salford City Council

Leadership for Good Environments
If Price, CFMD

FM Delivery - Successful Models
Tony Thompson, Independent Consultant

Helpdesk Initiatives
Mark Swales, Assistant Director Business and Facilities Operations, and Jackie Helliwell, Customer Service Manager
Sheffield Hallam University

Flexible Working and its Impact on FM Services Provided
Steve Jackson, Head of Facilities Management, Barnsley Metropolitan Borough Council

Public Sector FM Network

• Workshops
  • Multi-agency working and shared services: the way forward?
  • Estates and Space
  • Directors Forum: Horizon-scanning or firefighting?
  • Annual Network Conference
  • Sustainability Issues
  • Delivering better value for money in Health FM
  • People Issues and End of Year review
• Research
  • NHS Network
  • Higher Education Network
  • Government Network
• Past Workshops
  • NHS
    • Programme 2010-2011
      • Quality/ Cost
      • Efficiency and Productivity in FM
      • Value and Performance
      • Patient Experience
      • Estates
      • Finance & Sustainability
      • Human Resources & Sustainability
    • Programme 2009-2010
      • Lean
      • The Impact of Economic Downturn
      • Care Quality Commission
      • The Impact of Patient Choice
      • Succession Planning and Talent Management
      • Legislative Update
      • The NHS Environmental Strategy
      • FM for the Future
      • Service Redesign
      • Linking FM Practice and Research
    • Programme 2008-2009
      • Healthcare Commission Standards
      • Hygiene Code and Deep Cleaning
      • Critical Developments in FM
      • Life Cycle Management
      • The Patient Environment
      • Foundation Trust Status
      • Facilities Strategy
      • The Importance of Workplace Planning
      • Change Management
      • Sustainability and Energy Efficiency
  • Higher Education
    • Programme 2010-2011
      • Space: Going Further
      • Estates
      • People, Performance and Change
      • Legal & Financial Issues
    • Programme 2009-2010
      • Space - The journey continues...
      • 'Smart' Estates
      • People, Performance & Change
      • Legal & Financial Issues in FM
    • Programme 2008-2009
      • Space & Workplace Management
      • Estates Strategy & Estates Issues
      • People, Performance & Change Management
      • 'Futures': Where Next?
  • Government
    • Programme 2010-2011
      • Strategy and Procurement
      • ICT and FM Operations
      • Staff, customers and suppliers
      • Health and Safety
      • End of Year Feedback
    • Programme 2009-2010
      • Strategy and Policy
      • ICT
      • Staff and Customers
      • Health and Safety
      • End of Year Feedback
    • Programme 2008-2009
      • Strategy and Policy
      • Environment and Sustainability
      • Workspace, Culture, Staff and Customers
      • Health and Safety
      • End of Year Feedback
  • Public Sector Network 2011-2012
    • Estates and Space: the Dawn of a new 'Space Age'?
    • Patient Issues (health focus)
    • Value for Money - Getting and Delivering More for Less?
    • People, Performance & Change
    • Sustainability Issues: Extra Cost or Savings?
    • Care Quality Commission (health focus)
    • Legal & Financial Issues & Review of Year 11-12
• FM Conference
  • Conference 2012
  • Conference 2011
  • Conference 2010
  • Conference 2009
  • Conference 2008
  • Conference 2007